I am a firm believer in reading and absorbing research and surveys done nationally for how old and new media interact. There are lessons to be learned from this national research on how we should interact in our own communities.
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We all know the feeling of getting the page in the wee hours to respond to an incident that requires the attention of the public information office.
 The attempted car bombing that took place in Times Square in NYC on Saturday evening is one such type of incident where the split second coordination of internal and external information to and from many departments is required.
