In one of the more bizarre recent occurrences surrounding the amazing story of the 33 trapped Chilean miners it seems that need to express themselves clearly is towards the top of the agenda. It appears that PR types are yelling instructions down the shaft telling these guys the appropriate way to speak to the media upon rescue. If there ever was a way for the miners to get good nights sleep it would come as the result of some media consultant telling them what to say upon seeing the sunlight for the first time in months. Enough for anyone to go into a catatonic state!
Archives for media
We have all know for some time that in many surveys firefighting rates at the top of the chart in “most stressful” jobs. This fact again proved to be true in a recent survey held by CareerCast.com. where firefighters ranked as number one.
It appears that we, as PIO’s, get the double whammy though. Hurry to the head of the line for a stress test because we also rank in the top 10! According to the same study public relations officers ranked eighth in stressful occupations.
If you have the unenviable task of being in a volunteer fire department and serve as both firefighter/PIO it appears you are heading for the five packs of Marlboro’s a day plan.
Talking about all the virtues of your department in one sitting can create a muddled message. Sometimes it is better to just focus in on one issue at a time.
My department. the Smithtown Fire Department, answers over 3,000 calls a year, maintains 12 pieces of fire apparatus, has over 160 members etc, etc, etc. While these numbers may be somewhat impressive, they can evoke yawns from the media and community residents.
The FDNY is currently trying to unravel the details concerning an allegedly drunk individual in uniform, sleeping at the entrance to an apartment building following St. Patrick’s Day festivities in New York.
A few years back my department was confronted with a similar situation. The proper crisis management of inebriated firefighters in uniform can be a difficult one to call for a PIO and department leadership.
I have nothing against the late actor Cory Haim. I guess he was a soul tormented by substance abuses that lead to his premature death last week at age 38. Haim was Canadian, from Toronto, and his remains were brought back to the city of his birth for burial.
News circulated over the last few days that Haim’s funeral would be paid for by the City of Toronto. His mother Judy made this statement. Hundreds of outlets, mostly of the Hollywood gossip variety, reported on the story without much additional detail.
When I speak to the media at an incident scene I have learned to push home my key points by being overly repetitive to a reporter’s questions. I learned this technique several years ago at Connections Day, a conference run every year by the Fair Media Council on Long Island, from a utility company public affairs executive I was having lunch with.
In my humble opinion the quickest way for us to become instant villains as well as guilty until proven innocent is to utter the words “no comment.”
In a sticky situation that begs for solid crisis communication techniques the two most dangerous words you can ever tell a reporter is “no comment.”
“No comment” renders you powerless over a story involving your department. It invites reporters to talk to other people who might not hesitate to put their spin on your issue. Worse yet, it makes you look defensive and unsure how to truthfully answer.
If your Department is involved in a major fire-rescue incident, building dedication, community relations program, awareness month, personnel matter, crisis management issue etc. a formal press conference might be in order.
In other posts I will cover my take on fire ground and crisis management conferences, but today I’ll take a look at a generic press event that you might be doing, that is not fire ground related, and that you have time to prepare for.






One of the areas on my Department website that I am not satisfied with is the Media Pressroom tab. I had information in the Pressroom, but was never really satisfied with the way it was presented. So, on this Monday, I present you with some of the items I will place on my retooled media area and look in return for your suggestions on administering a Pressroom on your website.








