I want to thank Doug Walton who forwarded me this story from Gerald Baron who writes Crisisblogger. Baron’s blog for many years has provided some great insight into crisis communications. The blog should definitely be on your favorites list.
The post reviews the virtual communications response to the recent IRS Austin plane crash.
I have taken a few days to review all the public information related quotes pertaining to the plane crash and fire in Austin, Texas.
From an Austin Fire Department perspective they did all the right things. On the fire ground their response, attack and search all followed SOP. During the initial news conference Austin Fire Chief Rhonda Mae Kerr spoke briefly, discussed the fire, thanked the Department and applauded the response of the entire unified command in the city. She turned the investigation over to the FBI.
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