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Watch out for the Reporter who Flips the Script

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I have posted in the past about ambush type journalism and my own scales of justice for dealing with media that does not play nicely. (See Banned for Life) Over the years in both my regular PR jobs and in the fire department, I have encountered journalists who have for a better phrase “flipped the script,” in essence pitching one thing with one side of their face, while actually doing the opposite. Kind of a two faced approach.

By “flip the script,” I mean they sometimes will give you the distinct impression they are writing something that will flatter your department or otherwise serve your interests — when all along they’re planning to sucker punch you using the spiral binding on their reporter’s notebook to hit you from behind.

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PIO Help Wanted

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Yesterday afternoon my department was toned out for a mutual aid on a working fire in a neighboring town. We sent a Chief and an Engine. I followed the transmissions on my scanner and it appeared our work was limited. The scene of the fire was right near a notorious, long shuttered psychiatric hospital. A number of plans are on the table of how to eventually utilize the land the facility is standing on. Everything from parks to a planned community is on the table.

Due to the interest in the site, I figured the media would be all over this one. Little did I know that the media would be all over me.

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Festival of PIO’s

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My “office” at the firehouse is in a corner of the conference room. I have a desk against one of the walls. On the wall in front of my desk is a bulletin board that has all the current 2010 new clippings from press the department has received. It’s just about full, and that’s both good and bad. Good for the press we have received on stories concerning fire prevention, community award ceremonies, parade appearance and member recognition but bad for those clipping that resulted in devastating fires and MVA’s or loss of life.

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You can fool some of the people some of the time..

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Suppose we were asked as PIO’s to meet with the media directly after a structural fire where much more went wrong than right. Instead of confronting the situation and transparently addressing where we succeeded, where we failed, and what we should have done to make things run better we took a different tact. We decide to ignore the present, forget about the fire and tell the press that things would have been much worse under the leadership of the past Chief and things are going in the future to get much better. The press would look at us like we were raving lunatics.

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A Break in the Chain of Command

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I have tremendous admiration for GEN Stanley McChrystal. I respect his dedication to attain victory, his strategic objectives and his pursuit to get the assets this country needs in the Afghan theater to get the job done.

Through some of my past posts, referring to President Obama’s crisis leadership, you may sense that I am less then enamored of his decision making process. Yet in the McChrystal-Obama dispute I have to lean towards the Presidents side in this one.

The lifeblood of the volunteer fire service is the adherence to the chain of command. If a Captain is badmouthing or second guessing the Chief, the chain is snapped and chaos ensues.  Lack of response to direct orders or discrediting the Chief to members of the Department has never resulted in a positive outcome. It can only lead to internal firehouse strife and ineffective operations on the fireground.

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PIO Responsibilities

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After my appearance last night on Firefighter Netcast, which I thoroughly enjoyed I sat down to recap exactly what my responsibilities are as a PIO. We touched on a number of the areas last night.

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Hello, who is this?

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Used with permission of Susan Tiffen - www.susantiffenphotography.com

My department, the Smithtown Fire Department has part of our district run next to the picturesque Nissequogue River. The river is a haven for naturalists, canoe enthusiasts and kayakers. Each year we get a call or two to the river for rescues, mostly folks who have found themselves in the middle of the river during low tide and cannot get their boat out of the cement like mud.

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First Time in the Paper

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Last night I attended a scholarship program for our two high schools. Each year the Smithtown Fire Department presents four scholarships to seniors who will pursue engineering degrees in college. The scholarships are in memory of two of our past members who died in the line of duty. Both were engineers by profession.

Our Chief presented the scholarships and I took several pictures of the presentation. Once the contingent left the stage one of the recipients came up to me to ask when the photos and story will be in the papers. He was excited that he was getting press and that his family and friends would see the story and his image in print. He told me that this is the first time he would have a picture and story in a newspaper.

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Politics and Uniforms don’t Mix

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vote2I just received an outrageous e-mail about a new political candidate in our congressional district whose campaign rep requested the pleasure of our company at an event taking place sometime at a restaurant in our community. I say sometime because no date or time was listed on the e-mail invite, just the restaurant. A rather small oversight don’t you think.

The lack of proofreading while ridiculous is not what got me angered. What did is the fact that as first responders, in our roles as firefighters, EMT’s, Chiefs, PIO’s etc. we really must maintain an apolitical posture. This e-mail smelled like a good opportunity for this candidate to have some photo opp time with folks in uniform. You want to tour our department and hear in a straightforward manner about what we do and how we serve the community, that’s fine, but don’t put us into one of the rings of your traveling circus.

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Blue Light Blues

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bluelightWhat is it about blue lights? In New York State a blue light can be used by a firefighter responding to an alarm, but it serves strictly as an indication for another driver’s courtesy. The public does not have to yield. It seems blue lights have this hypnotic, mezmorizing effect that causes most motorists to become totally oblivious to your attempt to get to the fire house as quickly as possible while staying within the speed limit and rules of the road. Many doesn’t know exactly what to do, a number of sadistic drivers intentionally slow down, while a few good citizens actually yield.

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A recent Post plays Out

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Department Meeting August 2009 961Talk about timing. Just yesterday morning I posted about the three quick decisions I have to make as a firefighter/PIO when I arrive at a scene. They were, perform the duties of a firefighter if manpower is lacking, perform my normal duties as the PIO, or watch to see the scene unfold to determine where I can best serve. I also mentioned that I occasionally go behind the lines to interact with bystanders. Little did I know that just a few hours later I would have to use all three options when we were toned out to a fully involved house fire.

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As a PIO I try to Fill the Void

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piostreetWhen we arrive at a scene I traditionally have to make one of three quick decisions –perform the duties of a firefighter if manpower is lacking, perform my normal duties as the PIO, or watch to see the scene unfold to determine where I can best serve. In a volunteer department all bets are off relating to PIO responsibilities when we are short handed on the fireground.

 There are many times I am at the scene of a fire with sufficient manpower and no press on site where I opt for the third choice and go behind the lines to interact with bystanders. I do this for several reasons –

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No Day of Rest for the PIO

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coffeeI always love going to the firehouse on an early Sunday morning and having a cup of coffee while shooting the breeze with those congregating before Church or gearing up for a day with the family. I didn’t expect to drink my coffee today while getting hammered for not holding the lofty position of Czar of all Media.

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