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Get your Defense ready for Collective Guilt

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Nothing beats coming into work and immediately hearing “I just read the paper, it looks like you guys are in trouble again.” When I inquired into who and what was in trouble I was told that a story was in Newsday, our Long Island newspaper about the latest loser who riffled through fire department funds, betraying both his fellow brothers and sisters and the public at large.

The problem with the in your face guy who confronted me  with the story before I set a foot in the door, is that he assumes all firefighters are the same and all departments are created equal. It didn’t matter to him that the ex firefighter and department in question are about 40 miles from here. For whatever reason, ours is a trade that suffers from collective guilt.

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Cowboy Code of Ethics

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I spent part of the weekend in Orchard, Texas, cowboy country if there ever was. I went to see a few yearling bucking bulls I own buck. A few will be ready to compete in futurities this spring.

I always enjoy going to Texas, not only for a sport I love, but to meet “cowboy” folks from across the country who are involved in the sport.

Orchard, Texas can be considered “fly over” country by many elitists who think of those who sweat and toil as backward or not sophisticated. But I’ll match up any of these people against those who have no great moral fiber or don’t know what it means to get dirt under your fingers or to get knocked down, dust yourself off, shake off the pain and continue to hold your head up high.

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Sign of the Times

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Suppose the department you serve in as PIO wanted to prove to the residents of your district that the bond issue for a new firehouse was justified due to the exemplary service you were providing to the community? And suppose you took money out of your departments taxpayer funded budget to purchase signs to place at the scene of past fires, MVA’s etc to hammer the pointy home and let everyone know about the great work you are accomplishing with their taxes? Obviously many citizens would feel a little uncomfortable that perhaps the department was over aggressively politicking for the new firehouse and that their taxpayer dollars were being used to not provide vital services but to pay for signs.

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Twitter and all Social Media continues to Surprise Me

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I use Twitter for my Department in a limited form due mainly to the fact that I still cannot get a total handle on its overall effectiveness in getting our message and information across to our neighbors. Every time I think of nixing Twitter when reporting on an incident something new pops up to make me realize how important it is.

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AP Stylebook grows with new Social Media Guidelines

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Anyone who has been in the public relations field for any length of time has used the AP Stylebook to help them at least try to look literate. For those novices a little background -

The Stylebook was first produced in 1953 as a stapled collection of rules totaling 60 pages, and has grown to a publication of more than 450 pages today. The book’s creation was prompted in part by a technical change in the way the AP transmitted news as well as a need for consistency among a worldwide editorial staff that produced stories for newspapers with a variety of style preferences. There have been major periodic revisions over the past few decades, the last in 2008, and the print edition is now updated annually.

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Public Relations Funding sought for the Gulf

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With the line getting longer for businesses, government entities and displaced workers seeking funds from BP and the federal government to assist in a crucial time of need, one does not exactly think of PR services as a fundable project – well think again.

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Chevy needs a quick Repair

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A PR lesson for all of us PIO’s to learn today comes from none other then General Motors. When we write a release we have to look to all of our collateral (website, brochures etc.) to make sure they are all up to date and in sync with what we have written. This is just one of the problems that is plaguing GM for what I consider to be a gut reaction to a marketing scheme that has not taken into consideration all of the ramifications of what they are looking to accomplish.

The PR team at General Motors is spinning their wheels today in an attempt to clarify an internal memo that said employees should only use the word “Chevrolet” when referring to the brand, not Chevy.

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The Famous Denniston Theory of Crisis Communications

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nascarA few months back my department reinforced a standing policy that overnight Company duty crews need to be in place to provide a first due engine or truck. Each Company, on a rotating basis, provides one month of overnight service a few times a year.

A firefighter came up to me a few days after the policy was reviewed by the Chiefs in front of the membership and made this startling statement – “Everyone is up in arms over this policy. Guys are going to just stop answering calls altogether if we have to spend months getting up overnight.”

At one time in my life I would have immediately looked at this statement as a sign of mass internal discontent that could create a major crisis within the department. I would go into crisis communications mode. But I’m older and smarter now and I use as the litmus test the famed Denniston Theory of Crisis Communications.

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Add some Creativity to your Staged Photos

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sayvilleMany PIO’s also serve as their department’s photographer.  In my department I take hundreds of photos a year along with another firefighter who also handles camera duties.

We both do pretty good work at a scene and many of our photos are used by the media.  I am much more comfortable and talented at snapping the action at a fire then shooting a group photo at an awards ceremony.  I always feel that the way I ask a group to pose is the same way it has been done since the camera was invented.

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Police Your Press Release

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typoI made an error. I sent releases to three community papers this past week about my recent department installation. I normally receive my subscription copies of these publications today.

I usually wake up at 5:00am to do some of my PIO chores before I get ready for the job that feeds me. In reviewing the release I sent to the papers a few days ago, I noticed I made a spelling error to the name of one of the politicians in attendance. This is really upsetting since I proof what I write and use an additional person to check for typos. I have written this person’s name in releases numerous times over the years, but this one slipped by me.

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Buzz Words and Phrases Invade the World of Public Safety

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buzzword_boxI was never a fan of empty suit, corporate buzz words or jargon. I have attended numerous meetings where this special language of the for profit world is used.

I was sort of shocked when a fire commissioner from another department spoke to me during our recent installation about my role as PIO. He was a proponent of his own department having a public information office and wanted my take. During the conversation he used the term “Thinking out of the box.” Looks like things are starting to go downhill for us!

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Why I Don’t Play Golf

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teesI was never of big fan of playing golf. I’ve played in the past but I find it kind of boring and frustrating to take part in. The main reason though that my trips to the links are currently at naught is the pressure I feel teeing off on the first hole.

Nothing beats the sweaty palms prospect of placing your ball on the tee, looking behind you, and seeing a sea of golf carts with cigar chomping duffers impatiently waiting to play.

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Politically Correct

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nowickWe held our 102nd Installation of Officers this past Saturday night. I wrote a post on public perception of installations a few days ago. Contrary to popular belief we did not have to tap the nuclear arsenal to quell any disturbances in the community from rampaging firefighters.

In addition to the installation of officers, Firefighter of the Year Awards, (I was shocked to get the 2009 Firefighter of the Year) service pins (two 50 year members) and speeches, two legislative awards were presented. Congressman Timothy Bishop and Suffolk County Legislator Lynn Nowick were given Special Achievement Awards. Both help our department in many ways. Bishop helped us obtain a new ambulance through a grant and Nowick works the Legislature for us to make sure we get our just due when it comes to extra County funding.

As Public Information Officer I think it is important that we publicize these types of legislative awards as much as possibly. This is a kinder and gentler form of political payback for a job well done.

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Worrying about 2019

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homeI had the opportunity a few years back to visit Microsoft’s Home of the Future at their headquarters in Seattle. The “house” features what technology could possibly look like in the year 2019. It as very cool and I was privileged to be invited.

The most striking part of the tour for me was how our guide kept on emphasizing that the majority of technology will eventually emanate from a cell phone sized device that would in essence control our day. The device would open the door to our homes, start our cars, work as a computer, make video calls, scan products on shelves for nutritional information etc., etc, etc.

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Run and Hide – It’s Installation Season

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installThe spring is a traditional time for many Fire Department installation ceremonies and dinners. It’s a cautious time for many PIO’s though. While these occasions should be a time to celebrate our department leadership and accomplishments, many in the community question the costs and motives of such events.

Drawing a visual picture that lies somewhere between a Romanesque orgie and the celebration of Attila the Huns birth, many citizens do not truly understand what one night out means to many firefighters and their loved ones.

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Make your Department’s Message less Cumbersome

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confusionTalking about all the virtues of your department in one sitting can create a muddled message. Sometimes it is better to just focus in on one issue at a time.

My department. the Smithtown Fire Department,  answers over 3,000 calls a year, maintains 12 pieces of fire apparatus, has over 160 members etc, etc, etc. While these numbers may be somewhat impressive, they can evoke yawns from the media and community residents.

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Just the Facts Ma’am

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presslogoWhen most of us write incident report press releases for consumption by the public they are fact based with very little latitude for creative license. One way I “spice” up a release for the media is by offering quotes. I do this in a number of ways – by adding quotes into the body of the release, offering a number of quotes separate from the release at the bottom of the page or prepare a separate page to go along with the release that just contains lead-ins with the relevant quotes.

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A New Mexico PIO Revolving Door

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DenishThere’s a baseball expression about a swift trip to the major leagues before heading back to the minors being called “a quick cup of coffee.” If you like your coffee instant and on the run, head for a PIO job in the New Mexico Lieutenant Governors office.

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What’s your take on Citizen Journalists?

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citizenI’m trying to get my arms around this whole subject of “citizen journalism.” Where at one time our biggest dilemma was trying to figure out if a local stringer was the real deal, we are now confronted with any private person with a camera phone being able to call themselves a journalist. This is not some cottage industry. CNN, Fox and a host of newspapers like the Washington Times all encourage citizen journalism.

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