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Our Fire Departments live in a Virtual TV Reality Show

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In one of my other lives I am the lead broadcaster for Verizon Fios cable coverage of the NASCAR races at Long Island’s Riverhead Raceway. The weekly production is a “production.” A crew of around 10 toils for a good part of the afternoon to get the cables, cameras, monitors, microphones, headsets and electronic equipment in place to make things hum during the evening boradcast.

This past Saturday a racing fan with a small Flip HD video camera came up to me with a request. This woman asked me if it was permissible to video some of the racing action. She told me her son was a frequent visitor to the track and is now in the Army stationed at Fort Jackson. She felt this would be a taste of home for him. I told her it was fine and she proceeded to take her seat in the grandstand with a bunch of family members.

While we worked our way through the Verizon broadcast I noticed this woman shooting the races, interviewing family members for her son, interviewing drivers who went to sit in the grandstand after they raced.

This woman was virtually able to do with a $150 camera what it took two announcers, a 10 man crew and tend of thousands of dollars in equipment to accomplish.

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Less in More in Social Media

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At one time in the realm of social media it was all about numbers. In a PR and marketing environment the powers that be leaned on the PIO, or PR Director or Marketing head to collect names by the thousands to justify the use of Facebook, MySpace etc. I was sucked into this vortex at the start but always wondered exactly who these “friends” were. The more I looked at these friends the more I realized that many of these folks were not even casual acquaintances. They can actually be unwanted friends who make true relationships more difficult to attain.

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A Little Kodak Workhorse

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I do a lot of photography work for my Department and wish I had the budget to purchase a really good SLR digital like the Canon EOS 50D. Unfortunately two things are in my way. First is the price. At over $1,000 I would have to baby the camera at a scene which would not allow me to get the aggressive pictures I want. Secondly, with the dynamics of the fireground an “injury” to the camera must always be considered.

 Last month we had a barn fire. It was muddy and smoky on the fireground. My poor Canon Powershot S90 got hammered with smoke and a shower of debris and water from a deuce and a half. I mourned this LODD because this camera had done me great service for more than a year.

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360 Degree Social Media

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There’s been a lot of talk recently at conferences I have attended about whether websites have outlived their usefulness and are merely dinosaurs left over from 1990s.

 I think in our line of work where fact and not hype are the foundations of our websites, a no frills approach is warranted and the website model fits quite well thank you. Whereas a consumer product or service might look to gain interest through blogs, Facebook, Twitter and YouTube first, most folks who want fire and EMS information will visit our websites as the main source of information. With that said though our websites should still serve as portals to assist in integrating our traditional website and social media marketing efforts.

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PR Distribution in a Social Media World

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Mashable is a daily must read for anyone interested in social media and its connections to public relations and marketing. I read the blog everyday. Many of the postings do not directly relate to our type of PR, but many posts feature tips and tatics we can certainly use.

A great posting looks at the future of public relations and social media’s impact on the public relations field and our jobs as PIO’s and PAO’s.

The story contains allot of information, links to other stories and video but is well worth the time to study.

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Twitter as a Science

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Recently I was asked at a public relations seminar what my take was on the most “Tweetable phrases and how does one from their blog or posting garner the most re-Tweets?

Although I use Twitter, my main headache is how to keep content limited to 144 characters. I never really delved into the great beyond of Twitterdom. From the amount of re Tweets I get for Twitter messages about this blog, I could use a quick class in 101.

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Twitter and all Social Media continues to Surprise Me

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I use Twitter for my Department in a limited form due mainly to the fact that I still cannot get a total handle on its overall effectiveness in getting our message and information across to our neighbors. Every time I think of nixing Twitter when reporting on an incident something new pops up to make me realize how important it is.

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It takes both the old and new to keep the public informed of news from the Gulf

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What’s currently the toughest crisis communications job in the world of public relations and public information? It very well could rest in the hands of one Brian Sibley who is the hired gun from his very own Sibley PR who is currently in the uneviable position of serving as spokesman for the Deepwater Horizon oil spill Incident Command post, the central information command for everyone involved in the Gulf coast oil spill clean up.
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Army Online Social Media Etiquette

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This is a pretty bare bones Power Point presented by the Army titled “Online Etiquette: 5 Things every Solider should know.”  When you scroll through the 8 slide presentation just substitute firefighter for soldier and you can see the parallels in online social media interaction etiquette between the two services.

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We must Accommodate Internet Journalists

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When we disseminate information resulting from an incident scene print newspapers are still responsive in reporting on the story. Currently though with print newsroom resources stretched to their limits, the human interest, safety information and feel good stories we like to float around are not in abundance as they used to be.

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PIO Responsibilities

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After my appearance last night on Firefighter Netcast, which I thoroughly enjoyed I sat down to recap exactly what my responsibilities are as a PIO. We touched on a number of the areas last night.

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Don’t miss the Social Media Train

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sony_logo_1While I was at a conference in Las Vegas last week I had the opportunity to speak to some SONY execs. I always like to hear top corporate marketing people talk about the trends and new techniques they are examining.

The talk turned to social media. As this form of communications continues to evolve the stark reality is if you are waiting at the station the train has already passed you by. If you are not actively engaged in social media or even on the most basic level, frequent updates on the content of your website, you are letting the fastest growing form of communication with you community slip away.

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The TSA needs a Smiley Face

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tsaWhen I departed Long Island for Las Vegas a few days ago I noticed that the TSA was profiling blue hair. Oh I understand everyone is on edge with recent breeches, put this was the definitive example of perhaps spending too much time on the wrong person.

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Admiral Mullen’s Unique Understanding of Social Media

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mullenI had the opportunity last August at the American Legion Convention in Louisville to hear Admiral Mike Mullen, the Chairman of the Joint Chiefs of Staff speak. During his talk one thing kept on ringing clear to me, Mullen wanted the public to have as much knowledge of the current conflicts as possible so they could make an informed decision on where they personally stood. This was refreshing in that Mullen wanted the public to have access to all the information at hand, both good and bad.

Now Mullen has blueprinted a new social media strategy for himself that is stunning in its scope and outreach. I can think of no other military or public official that has such a keen understanding of the value of social media and citizen outreach. It is a lesson in openness and transparency that we as PIO’s should take note of.

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Blog Persistence Pays Off

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airportI was cleaning out my favorites file from Internet Explorer last night. Many websites that you initially list as a favorite fade fast from the memory. I came across a site I made a favorite about a year ago. The “Ambassablog” is an employee blog of the San Diego County Regional Airport Authority. Since I last looked several months ago, it has become an “award winning blog.”

This is a testament to Steven Shultz, the deputy PR director for the Authority. We all know as PIO’s, whether in a paid or volunteer department, the difficult process at times of convincing the powers that be to use creative tools to enhance our relationship with both the public and employees. Sometimes it’s better to sun on the beach then go in the water and get hit by a big wave.

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Talk before you Speak

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speakerI recently hosted a webinar for a freelance marketing assignment I am working on. There were about 100 people in the audience, so I knew, since they couldn’t see my face that I would have to create some quick rapport with them to grab attention.

I recently read the book ”Brain Rules,” by Dr. John Medina, who wrote “You’ve got seconds to grab your audience’s attention and only minutes to keep it.”

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Social Media Contradicts Itself

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textingI had this brilliant idea last year of doing a public service campaign to promote the fact that my Department had an active Twitter presence that provided relevant information about fire scenes and MVA’s in real time so residents could know what roads where being closed and how traffic was being diverted. This I thought was a great way to utilize Twitter for the public good.

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Is Social Media Cross Posting Wise?

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cross-postingFor the Fire Pio blog as well as for my own department’s dissemination of information via social media I always cross post. This means I use the same facsimile of information I am sending out to Twitter, Facebook and LinkedIn. Some recent articles I have read make me think now that this might not be the best strategy.

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SMILE in Washington DC

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smileI thank Doug Walton for reminding me to let you know about the SMILE Conference (Social Media in Law Enforcement) taking place this week on April 7-9 in Washington DC. I had planned to attend this conference when I first learned about it a few months ago but could not fit it into my schedule. I’m happy that I can attend the Los Angeles version tentatively scheduled to be held in October.

Although the conference is specifically geared towards law enforcement, there are so many parallels, that Fire Department PIO’s can benefit equally as much from the topics and sessions.

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Who’s Minding your Twitter?

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KEVIN SMITHI just read an article in the Public Relations Strategist about how social media is reshaping PR. The story reviewed the incident a few months back between Southwest Airlines and portly film director Kevin Smith who was bounced off a flight because of his weight. Some say the Smith problem was sincere others say he instigated the scene to draw media attention to a new film. Nevertheless Southwest was confronted with Smith’s powerful Twitter presence where he was able to inform his 1.5 million followers about his grip with the airline.

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6 Ways Law Enforcement Uses Social Media to Fight Crime that we can learn from

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Broward County SheriffI want to thank Doug Walton for passing along this piece which originally came from the definitive social media website Mashable. Many of the tips in the piece can be directly correlated to the types of social media we use as fire department PIO’s.

From felons on Facebook to tips through Twitter, social media is being used more and more by law enforcement agencies, and not just to fight Internet-related crimes. We’re talking about solving crimes that are happening on the street and in your community.

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You must constantly upgrade your PIO digital media skills

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digitalWhen I teach Probies in my departments internal fire school, I always tell them that they already know more than many veteran members. Because of the most up to date tactics that they are learning, they already have one up on the older guys who become complacent and are hesitant to constantly upgrade their skills to be on the cusp of today’s standards.

The same is true for PIO’s. If we do not constantly stay up to day on the latest trends and tools we are always taking a step backward.

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What should be in an FD website Pressroom?

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pressroomOne of the areas on my Department website that I am not satisfied with is the Media Pressroom tab. I had information in the Pressroom, but was never really satisfied with the way it was presented. So, on this Monday, I present you with some of the items I will place on my retooled media area and look in return for your suggestions on administering a Pressroom on your website.

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Social Media Survey for Fire Department Public Information Officers

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sanI encourage you to take the time this weekend to participate in a social media survey. If you are a Fire Department Public Information Officer this survey conducted by California State University, San Bernardino, is gathering data to see if, when, for how long and how effective social media is for your department.

The 35 question survey only took me 10 -15 minutes to complete. In addition to providing data, some of the questions were compelling enough to make me think about my own use of social media in my department.

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A Public Information Office relic of the past – the Telephone

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nail3A few months ago a fire took place in Smithtown, NY where I serve as the fire departments PIO. It was as routine as a small working fire could be. A heavy rainstorm caused a neon sign in the window of a nail salon to catch fire after water leaked through the plate glass seal. The fire was quickly knocked down and we headed for home.

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