One of the more hotly contested Senate races taking place this fall is in Nevada where Sharon Angle is trying to unseat majority leader Harry Reid. I think it is safe to say that Angle, who was leading Harry Reid and is now trailing slightly in the polls, is starting to be looked upon as a “wingnut.” She certainly is not making any new friends in the media. Angle held a so called “press conference” recently in which she invited the media but bizarrely refused to even acknowledge their presence when they tried to ask her questions after the event ended.
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To volunteer fire departments across the country local community newspapers are our bread and butter vehicle for getting news out to the community. Unfortunatly, like many other print publications, local papers are also suffering through hard times. I think it is our responsibility to tell as many members of our communities as possible that these new sources are vital to spreading the local word.
Anyone who has been in the public relations field for any length of time has used the AP Stylebook to help them at least try to look literate. For those novices a little background -
The Stylebook was first produced in 1953 as a stapled collection of rules totaling 60 pages, and has grown to a publication of more than 450 pages today. The book’s creation was prompted in part by a technical change in the way the AP transmitted news as well as a need for consistency among a worldwide editorial staff that produced stories for newspapers with a variety of style preferences. There have been major periodic revisions over the past few decades, the last in 2008, and the print edition is now updated annually.
I was driving to the airport a couple of hours ago after attending the Maryland State American Legion Convention in Ocean City.
Great place to hang out for a couple of days!
I was not going to post today but was listening to Fox on Sirius and heard a story about Apple holding a press conference tomorrow. Since this is a first time they are facing a negative situation in many moons, I thought I’d give you a heads up to closely follow how their PR strategy follows through. I call following these stories “recreational PR.” It’s a great sport to watch how the big guys handle a crisis.
What’s currently the toughest crisis communications job in the world of public relations and public information? It very well could rest in the hands of one Brian Sibley who is the hired gun from his very own Sibley PR who is currently in the uneviable position of serving as spokesman for the Deepwater Horizon oil spill Incident Command post, the central information command for everyone involved in the Gulf coast oil spill clean up.
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Back in 2005 Newsday, Long Island’s major daily paper, spent eight days lambasting the volunteer fire service. Long Island, where I live, is one of the most concentrated areas in the country for volunteer departments. Close to 180 departments and districts span Nassau and Suffolk counties. In the eight part series titled “Fire Alarm” (the word alarm referred to their perception of a serious problem and not the tones we wake up in the middle of the night to answer) Newsday found fault with virtually everything the fire service does and stands for.
A couple of years ago one of the guys at the firehouse was showing me how to use Photoshop. I needed to learn some simple skills – specifically how to erase license plates from MVA photos I wanted to send to the press. As a result of boredom over the lesson the famed “sock on fire” trick photo shot was created.
It’s pretty funny when you look at some of the altered images people create with programs like Photoshop, but it is no laughing matter when the press or a news source uses these tools to create something that isn’t really there.
I was contacted a few weeks ago by a free distribution children’s magazine that was doing a story on what kids wanted to be when they grew up. Obviously, as it has been for generations, becoming a firefighter ranked right up towards the top.
The editor did not need the Departments input into the story but instead wanted me to e-mail a series of photo’s that depicted what we do both in the firehouse and at a scene without being too graphic for children to look at.
When we disseminate information resulting from an incident scene print newspapers are still responsive in reporting on the story. Currently though with print newsroom resources stretched to their limits, the human interest, safety information and feel good stories we like to float around are not in abundance as they used to be.
I have tremendous admiration for GEN Stanley McChrystal. I respect his dedication to attain victory, his strategic objectives and his pursuit to get the assets this country needs in the Afghan theater to get the job done.
Through some of my past posts, referring to President Obama’s crisis leadership, you may sense that I am less then enamored of his decision making process. Yet in the McChrystal-Obama dispute I have to lean towards the Presidents side in this one.
The lifeblood of the volunteer fire service is the adherence to the chain of command. If a Captain is badmouthing or second guessing the Chief, the chain is snapped and chaos ensues. Lack of response to direct orders or discrediting the Chief to members of the Department has never resulted in a positive outcome. It can only lead to internal firehouse strife and ineffective operations on the fireground.
Kind of a strange post today that takes us to a world of public relations we never see. Last month I had a meeting with some of my staff to figure out ways to make our press presentation packages look better. We have outstanding brochures and flyers, but were lacking in ways to present customized materials.
Both in the Department, and in my regular job, budgets continue to get crunched so there is not much latitude to be creative if it increases cost. The big brainstorm was to get a machine that allows us to do spiral binding of presentation folders.
After my appearance last night on Firefighter Netcast, which I thoroughly enjoyed I sat down to recap exactly what my responsibilities are as a PIO. We touched on a number of the areas last night.
I was at a conference last year that had a session on “social media press releases.” In essence this form of release is intended to provide reporters with an interactive and user-friendly way to get information, audio clips, photos and videos about a story in a one stop shopping format. By providing this type of release, as the theory goes, a reporter would have everything at their fingertips to prepare the story without having to play telephone tag with you to get additional details, photos etc. As usually, when you hear these ideas at a conference they seem to fall just below Einstein’s Theory of Relativity as ground breaking, cutting edge genius.
I’m sitting in the airport setting sail for some business in south Texas. Two areas to cover while I wait for the flight.
First, I’m honored that my Brothers at Firefighter Netcast have asked me to be a guest on their program this Thursday, June 17th. John and Rhett will be interviewing me at 9:00pm EST.
To get the link to the broadcast visit http://www.firefighternetcast.com/ Call in and say hi!
Banned for Life
The video that accompanies this story has been making the rounds and is real. It was not intended to be viral and it’s not a training film. The event actually did occur a few weeks back as surrealistic as it is!
Our job as Public Information Officers is to be both the go to guy and the bridge builder; we are supposed to protect our Departments from any fallout and make sure that the right message gets out. At the same time, we are supposed to help the media, and the public get information and get access to our Chiefs if needed. But the main thing is that PIO’s are conduits of information.
SnapStream Media is hosting a free live webinar on Thursday, June 3 at 12:30 pacific time. The main presenter will be SGT Tim Schmidt the PIO for the Anaheim Police Department.
Schmidt and spokespeople from SnapStream will discuss -
The traditional vs. progressive TV monitoring approach
*Digitally recording and archiving TV coverage of your city
*Allowing cross-departmental access to clips and recordings
*Pinpointing mentions of interest & creating clips
*Being notified of issues/events via automatic e-mail alerts
*Creating daily media reports
Like in the movie Groundhog Day I have a situation that happens over and over again, in the same manner each June. My department hands out a number of scholarships to deserving students at the high school, I take pictures, submit them to the local paper and they never get printed.
Everything I normally send to this newspaper gets printed, I have a great relationship with the paper, its employees and editor but each year for some unknown reason the scholarship story and photos never makes it to print.
There is an old adage in baseball that an umpire explaining his job once said “I calls em as I sees em.” Well it appears to me that if Justin Pizzi, a reporter at WCAU, the NBC affiliate in Philadelphia, was calling balls and strikes his career as an umpire would be over before it began.
I made an error. I sent releases to three community papers this past week about my recent department installation. I normally receive my subscription copies of these publications today.
I usually wake up at 5:00am to do some of my PIO chores before I get ready for the job that feeds me. In reviewing the release I sent to the papers a few days ago, I noticed I made a spelling error to the name of one of the politicians in attendance. This is really upsetting since I proof what I write and use an additional person to check for typos. I have written this person’s name in releases numerous times over the years, but this one slipped by me.
We held our 102nd Installation of Officers this past Saturday night. I wrote a post on public perception of installations a few days ago. Contrary to popular belief we did not have to tap the nuclear arsenal to quell any disturbances in the community from rampaging firefighters.
In addition to the installation of officers, Firefighter of the Year Awards, (I was shocked to get the 2009 Firefighter of the Year) service pins (two 50 year members) and speeches, two legislative awards were presented. Congressman Timothy Bishop and Suffolk County Legislator Lynn Nowick were given Special Achievement Awards. Both help our department in many ways. Bishop helped us obtain a new ambulance through a grant and Nowick works the Legislature for us to make sure we get our just due when it comes to extra County funding.
As Public Information Officer I think it is important that we publicize these types of legislative awards as much as possibly. This is a kinder and gentler form of political payback for a job well done.
What is it about blue lights? In New York State a blue light can be used by a firefighter responding to an alarm, but it serves strictly as an indication for another driver’s courtesy. The public does not have to yield. It seems blue lights have this hypnotic, mezmorizing effect that causes most motorists to become totally oblivious to your attempt to get to the fire house as quickly as possible while staying within the speed limit and rules of the road. Many doesn’t know exactly what to do, a number of sadistic drivers intentionally slow down, while a few good citizens actually yield.
I had the opportunity a few years back to visit Microsoft’s Home of the Future at their headquarters in Seattle. The “house” features what technology could possibly look like in the year 2019. It as very cool and I was privileged to be invited.
The most striking part of the tour for me was how our guide kept on emphasizing that the majority of technology will eventually emanate from a cell phone sized device that would in essence control our day. The device would open the door to our homes, start our cars, work as a computer, make video calls, scan products on shelves for nutritional information etc., etc, etc.
Towards the top of my “to do” list is a push to increase the number of generic photos in my files. Generic shots would include all of our apparatus, photos of Chiefs, training and fireground shots etc.
As any editor will tell you, a release with a photo has a much higher chance of being used and could elevate your story from a few column centimeters on an inside page to a more prominent position and possibly the front page. This just happened to a story about a member in my department.
I was on the phone yesterday with a college president I know who asked me if I or anyone in my Fire Department ever encountered an “Ambush” journalist at the firehouse front door. She had been confronted by a TV consumer complaint investigative reporter who does a segment a few times a week about viewer problems. The reporter and camera crew were waiting for the president to arrive at work.
When most of us write incident report press releases for consumption by the public they are fact based with very little latitude for creative license. One way I “spice” up a release for the media is by offering quotes. I do this in a number of ways – by adding quotes into the body of the release, offering a number of quotes separate from the release at the bottom of the page or prepare a separate page to go along with the release that just contains lead-ins with the relevant quotes.
